SHIPPING & RETURNS
- Incorrect Shipping Information
Laure and Cush, LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect. If a package is returned to Laure and Cush, LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery, the customer will be responsible for the return shipping cost as well as the redelivery cost.
- Lost or Stolen Packages
Laure and Cush, LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, Laure an Cush, LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.
We provide standard shipping, which can range from 1-3 business days, depending on your location & courier.
- Shipping Processing Time
All products take 7-10 business days to process, with day 1 starting the day after your order is received. Tracking numbers are sent via email after processing.
Business days do not include weekends or holidays - products will be ship on Saturdays, not Sundays.
Please allow one more business day after a holiday or sale
- Domestic Shipping Policy -
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Domestic orders will be shipped via USPS.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties & Taxes
Laure and Cush, LLC is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Return & Exchange Policy
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.